The Dentatus Implant Webshop

The Dentatus Implant Webshop offers Dental Professionals on selected markets to purchase the Dentatus narrow body implant ranges Atlas & Anew and have the merchandise delivered directly to their clinics.

Distributors are not intended to buy from the webshop. Instead they are asked to contact Dentatus Sales & Marketing team to receive information about distribution rights.

Dentatus Business Policy

It is our policy to make every effort to genuinely satisfy our customers by providing consistently high quality products and services. Our products are designed to perform as claimed when used in the manner recommended in our instructions for use.

Purchasing

Prices

Prices are subject to change without notice. All prices are in European currency, Euro (€). For sales within the EU, Swedish VAT (25%) will be added unless a valid VAT registration number is registered at check-out on the webshop.

Ordering

Products can be ordered on the webshop.

Minimum Orders

Dentatus require no minimum order quantity or value.

Terms

Payment is made by PayPal account or credit card (via PayPal) before Dentatus process and deliver the order.

Freight/Shipping

General

All shipments are made by FedEx Economy. Normal delivery is within 4-5 working days. For express delivery within 2-3 working days there will be an extra charge. Freight charges are presented when checking out the order.

Insurance

All deliveries will be insured by Dentatus.

Claims

Short claims must be made within 10 days from receipt of goods. Damaged goods must be reported to the carrier within 24 hours. Damage claim must be filled by consignee.

Products

Warranty

Dentatus warrants its products against defective manufacturing and materials under normal procedure of use within the dental profession for a period of two years from date of purchase. Warranty claims must have proof of purchase to be valid.

Returns

Returns of merchandise can be accepted until 15 days from original purchase. Before goods are returned for credit or exchange, prior written approval including a RMA (Return of Merchandise Authorization) number must be obtained from Dentatus.

Reason for return has to be stated. Merchandise returned in the original, unopened container and accompanied by the invoice number and date of purchase will be credited at the original purchase price. Return of merchandise must be prepaid. Merchandise returned without prior written approval will be returned to the customer at the customer´s expense.

Traceability

Dentatus´ products are in general labeled with LOT numbers, which allow the products to be traced in production and to customers, in case of product malfunction. The LOT number is placed on the packaging and has to be included in any return, claim or incident/accident, where the product is likely to have failed.

Reporting Incidents and Accidents

Dentatus is conformed to the vigilance system as described in MEDDEV 2.12-1. Any malfunction of our products shall be reported to Dentatus without delay. It is important that we are informed on what has happened, which product(s) is (are) concerned, if there are any personal injuries or deaths involved, and a contact person for us to contact.

Limitation of Liability

Except where prohibited by law, Dentatus will not be liable for any loss or damage arising from its products, whether direct, indirect, special, incidental or consequential, regardless of the theory asserted, including warranty, contract, negligence or strict liability.

Dentatus AB, January 2019